Contact information

📞 ARES CUE - Contact Us

 

Thank you for your interest in ARES CUE custom billiard cues. We value every customer inquiry and feedback, and are dedicated to providing you with efficient and professional support.

We recommend checking our [Link to Refund Policy] and [Link to Shipping Policy] pages first, as most of your questions (e.g., return eligibility, shipping times, duties) may be answered there. If you still have questions, please contact us through the methods below:

I. Preferred Quick Communication Channels

If you require fast order updates, customization consultation, or urgent support, we recommend contacting us via:

  • WeChat: 15006025414

  • WhatsApp: 15006025414

Note: Due to time zone differences, there may be a slight delay in response when using instant messaging tools. We are committed to addressing your messages as quickly as possible.

II. Email (Formal Contact Method)

For formal return applications, complex issue descriptions, or document transfer, please use email:

  • Address: info@aresgood.com

  • Response Time: Our customer service team typically responds to all emails within 2 business days.

III. Order, Return, and Shipping Inquiries

To expedite the process when you contact us, please ensure you provide the following information:

  • If you have placed an order: Please provide your Order Number.

  • If inquiring about a return: Please state the Reason for Return and attach clear photos of the item.

  • If inquiring about shipping: Please provide your Tracking Number.

IV. Business and Media Inquiries

If you are media personnel, a potential business partner, or have other business collaboration interests, please send an email to info@aresgood.com and specify "Business Inquiry" in the subject line.