Privacy policy

🔒 ARES CUE - Privacy Policy

 

Effective Date: November 3, 2025

This Privacy Policy describes how ARES CUE (the "Site," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit, use our services, or make a purchase from the Site.

I. Personal Information We Collect

To operate the Site and provide our Services, we collect the following categories of personal information:

 

1. Order Information

 

When you make a purchase or attempt to make a purchase through the Site, we collect the following information from you:

  • Identity and Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Transaction Information: Payment information (including credit card numbers, debit card numbers, PayPal account details, etc.). Please note that your payment is processed via Shopify's secure payment gateway, and we do not have direct access to or store your full payment card information.

 

2. Device and Browsing Information

 

When you access the Site, we automatically collect certain information about your device and interaction with the Site:

  • Network Identifiers: IP address, Cookie data.

  • Browser Information: Type of browser used, time zone, and operating system.

  • Site Activity Information: Pages viewed, how you interact with the Site, referring websites, or search terms used to find the Site.

II. How We Use Your Personal Information (Legal Basis)

We primarily use your personal information based on the following legal grounds to fulfill contracts, satisfy our legitimate business interests, or with your explicit consent:

  1. To Fulfill Contractual Obligations (e.g., when you place an order):

    • To process your payment, arrange customization and shipping, and provide you with order confirmations and invoices.

    • To communicate with you regarding your order status via info@aresgood.com or instant messaging tools.

    • To provide customer support, such as processing returns and exchanges.

  2. For Legitimate Business Interests (e.g., to run our business efficiently):

    • Security and Fraud Prevention: To screen orders for potential risk or fraud.

    • Site Optimization and Analytics: To optimize and improve the Site's performance by analyzing how customers browse and interact.

  3. With Your Consent (e.g., for marketing):

    • To send you emails or other marketing communications about our products, services, and promotions, only after receiving your explicit consent.

III. Sharing and Disclosure of Your Personal Information

We share your personal information with the following third parties only when necessary to provide our services and operate our business:

  1. Service Providers:

    • Shopify: Our e-commerce platform provider.

    • Payment Processors: Banks and payment gateways (e.g., PayPal) to process your transactions.

    • Shipping Carriers: DHL, UPS, or other postal services to fulfill order delivery.

  2. Analytics and Advertising Partners:

    • Google Analytics: To understand website usage and traffic.

    • Facebook Pixel: To measure advertising effectiveness and deliver targeted advertising services.

  3. Legal Requirements:

    • We may disclose your personal information if required to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information.

  4. Business Transfers:

    • In the event of a sale of company assets, merger, acquisition, or reorganization, your information may be transferred as part of the assets.

IV. Your Privacy Rights (GDPR & CCPA)

Depending on your place of residence, you have specific rights regarding your personal information. To exercise any of your rights, please contact us using the contact details at the end of this policy.

  1. Right to Access, Correction, and Deletion:

    • You have the right to request access to, correction of, or deletion of the personal information we hold about you.

  2. Right to Opt-Out:

    • Marketing: You have the right to opt out of receiving our marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.

    • CCPA/CPRA (For California Residents): You have the right to opt out of the "sale or sharing" of your personal information (specifically, for targeted advertising purposes) at any time.

  3. How to Exercise CCPA/CPRA Rights (Opt-Out):

    • If you are a California resident and wish to exercise your "Right to Opt-Out," please send an email to info@aresgood.com. Please include "CCPA Privacy Request" in the subject line and detail your specific request in the body of the email. We will process your request as required by law.

V. Data Retention and Security

  • Data Retention: When you place an order through the Site, we will retain your Order Information for our records until you ask us to delete this information, or for the period necessary to comply with tax and legal requirements.

  • Security: We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.

VI. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" will be updated.

VII. Contact Us

For more information about our privacy practices, to exercise your rights, or if you have any questions, please contact us by:

  • Email: info@aresgood.com

  • WeChat: 15006025414

  • WhatsApp: 15006025414