Shipping policy

📦 ARES CUE - Shipping & Delivery Policy

 

Last Updated: November 3, 2025

Thank you for placing your order with ARES CUE! We highly value every custom order and are committed to delivering your exclusive billiard cue safely and efficiently.

I. Order Processing Time

The handling and delivery of all orders are divided into two main stages:

 

1. Production and Customization Period (Processing Time)

 

  • Custom Cue Products: Your cue requires careful construction based on your personalized requirements. The production and quality check cycle is consistently 5 business days.

  • Shipping Preparation: Following customization, the order will be packed and dispatched within an additional 5 business days.

  • Shipping Notification: Once your order is shipped, we will send a Shipping Confirmation Email to the email address provided (info@aresgood.com). This email will include your Tracking Number and a link to monitor your package's status.

II. Shipping Costs and Methods (North American Market Only)

  • Ship-From Location: All packages are shipped from Mainland China.

Shipping Method Shipping Fee Rules Estimated Transit Time (After Dispatch)
Standard Shipping For orders under $500 USD: Fixed shipping fee of $15 USD North America 7-15 business days
Free Shipping For orders of $500 USD or more: Free shipping coverage North America 7-15 business days

III. Estimated Delivery Time

Please note that the timeframes below are estimates for transit after your package has been shipped, and do not include the 5-business-day customization period mentioned above:

  • North America (USA, Canada): Estimated 7-15 business days for delivery.

Important Note: Shipping times are estimates only and may be subject to delays due to customs inspections, adverse weather conditions, or the efficiency of the courier (e.g., FedEx, UPS, DHL, etc.).

IV. Customs, Duties, and Taxes

  • International Order Responsibility: International orders may incur Customs Duties, Import Taxes, Value-Added Tax (VAT), and/or other customs-related fees upon entering the destination country/region.

  • Customer Responsibility: These fees are not included in your order total or shipping cost and are entirely the responsibility of the recipient (customer) to pay. ARES CUE is not responsible for any taxes or fees imposed by the destination country.

  • Refused Packages: If a customer refuses to pay customs duties and the package is returned to us, we will deduct the original shipping cost, the return shipping cost, and any resulting customs/handling fees from the Store Credit refund amount.

V. Order Tracking

You can use the tracking number provided in your confirmation email to monitor your package status in real-time on the official website of the assigned courier.

VI. Lost, Damaged, or Returned Packages

  • Damage: If your package is damaged during transit, please refer to our Refund Policy and contact us within 72 hours of signing for the delivery, including photographic evidence.

  • Lost: If tracking information indicates the package has been delivered but you have not received it, please contact your local postal service immediately and notify us within 7 days. We will assist you with the investigation.

  • Incorrect Address: If a package is returned due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.

VII. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

  • Email: info@aresgood.com

  • WeChat: 15006025414

  • WhatsApp: 15006025414